Client: Penta Media Group
Project Description: For the Althaus webshop, managed by Penta Media Group, we provide comprehensive Virtual Assistant services similar to those for their influencer webshops. Our tasks include operating full customer support, processing orders, and handing them over to the warehouse instead of manufacturing. Additionally, we manage the tracking of order fulfillment and handle customer notifications. The entire process was previously manual, and we developed numerous automations and migrated the webshop from Wordpress to Shopify as part of the project.
Services Used:
Full customer support operation
Order processing and handover to the warehouse
Order fulfillment tracking
Customer notification management
Development of process automations
Migration of the webshop from Wordpress to Shopify
Results: By implementing extensive automations and migrating the Althaus webshop to Shopify, we significantly streamlined the customer service and order fulfillment processes. The transition from a fully manual system to an automated one has enhanced efficiency and accuracy. Our comprehensive customer support ensures that all customer inquiries are promptly addressed, and orders are processed smoothly. The migration to Shopify has provided a more robust platform for managing the webshop.
Related Service Categories:
Customer support operation
Order processing and management
Process automation development
E-commerce platform migration
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